Frequently Asked Questions

Sign in to myEquifax, click Equifax Complete^TM Protection from the left navigation menu and then select Social Media Monitoring to start linking your social media accounts.

Check the status of the social network you’re trying to authenticate by visiting the social media network (such as Facebook or Instagram). If the status page shows issues, please retry later after the issues have been resolved. Note for YouTube: Only YouTube accounts that have an associated channel can be authenticated with ZeroFox.

You will need to periodically re-authenticate your linked social media network in myEquifax. Navigate to the Social Media Monitoring feature under Equifax Complete^TM Protection in myEquifax and click the Renew link next to the expired social media network.

Please contact ZeroFox customer support at oemsupport@zerofox.com.

You might need to re-authenticate your linked social media network in myEquifax. Navigate to the Social Media Monitoring feature under Equifax Complete^TM Protection in myEquifax and click the Renew link next to the expired social media network. You will likely need to re-authenticate your social media network after changing your login password.