Equifax Products
We're sorry to hear that you'd like to cancel your product.
For your security, please call our Customer Care team to cancel your product. You can reach us at (866) 820-8911. We are available Monday to Friday 9 a.m. - 9 p.m. ET, and Saturday and Sunday 9 a.m. - 6 p.m. ET.
Equifax Canada Co. collects and securely stores your personal information when placing an order to verify your identity, create your account, obtain your credit report from Equifax Canada, and provide your product. For more information, please review our Privacy Policy.
For your security, every consumer must use a unique email address that is not shared with anyone else as their account username. A unique email address as your username helps prevent anyone else from accessing your information.
Equifax is not currently including the identity theft insurance feature for new product purchases to residents of Quebec. However, for Quebec residents who sign up for the product using a redemption code they received, the identity theft insurance feature will be included as a part of your product. Please refer to the actual policies for terms, conditions and exclusions of coverage.
What if I forgot my login information?
If you forgot your username and/or password, you can easily reset your login information with our Password Recovery. You will be asked to provide some information to verify your identity. Once your identity is verified, you will be able to set up a new password and sign in to your account.
Please note: If you are still having trouble logging into myEquifax, please contact our Customer Care team. You can reach us at 1-800-871-3250. We are available Monday to Friday, 9 a.m. to 9 p.m (ET) and Saturday and Sunday, 9 a.m. to 6 p.m. (ET).
If you've previously ordered a product from Equifax Canada Co., you can log into myEquifax with your username and password.
If you are still having trouble logging into your account, please contact our Customer Care team. You can reach us at 1-800-871-3250. We are available Monday to Friday, 9 a.m. to 9 p.m (ET) and Saturday and Sunday, 9 a.m. to 6 p.m. (ET).
If pursuant to the Equifax Consumer Services LLC Privacy Notice, you would like to limit the sharing of your personal information, if you are a current customer, you can login to your product to limit sharing in your account settings. If you are a current or former customer, you can also call 1-866-807-7461 from 9:00 a.m. – 9:00 p.m. Monday through Friday or 9:00 a.m. – 6 p.m. Saturday and Sunday (Eastern Time) to limit sharing of your personal information.
Every consumer needs their own email address, because it’s also your user name. For security, it’s important that every consumer uses their own unique email address.
Due to legal changes in Canada, Equifax is required to charge applicable taxes on your Equifax product subscription. The combined charges will appear on your credit card statement. The charge details are also available in your Member Centre under My Account > Billing > View payment details. Your product subscription rate has not changed and you still have all of the features and functionality of your Equifax product.