Frequently Asked Questions

Sign in to myEquifax, click Equifax Complete^TM Protection from the left navigation menu and then select Device Protection. Click the Activate button. You will receive an email from Bitdefender with instructions to activate your account. 

Visit https://central.bitdefender.com and create a Bitdefender Central account using the same email you used to purchase your Equifax product. You will now have access to download and activate Device Protection. (If you’ve already created your account when you activated the parental controls feature, log in using your account credentials.)

Visit the Bitdefender support centre for complete instructions on how to install the antivirus on your device:

• Mac 
• Windows
• Android 
• iOS 

Bitdefender can only run on fully updated Windows 7 with Service Pack 1, Windows 8.1, Windows 10, and Windows 11. Performance may be affected for devices that use old generation CPUs. Internet Explorer 11 is required. A minimum of 2GB of RAM and 2.5GB of storage is required.

The Bitdefender support centre has FAQs, guides, and more to help.

• How-to and Troubleshooting for Mac 
• How-to and Troubleshooting for Windows 
• You can find additional help on Bitdefender customer support