Frequently Asked Questions

Log in to myEquifax and select Equifax Complete^TM Protection from the menu on the left and click on Password Manager. Then click Generate Code to get your NordPass activation code. Once you have your code, follow these steps:

1. Go to https://my.nordaccount.com/activate. Enter your NordPass activation code and your email address (the same one you used for your myEquifax product), then click "Continue."
2. Check for the verification code in your email inbox. 
3. Copy the verification code from your email and paste it into the box.
4. If you are a new NordPass user, create a password for your Nord Account. Otherwise, type in your old password to log in. 

Once you have your code, follow the appropriate steps based on your operating system:

Mobile

Download the NordPass app from the Apple App Store or Google Play Store. 

MacOS

1. Download the NordPass setup file.
2. Launch the downloaded NordPass.dmg file. 
3. This will open a new window. Drag and drop NordPass to Applications. Then double-click on the NordPass icon.
4. Once you receive an alert box about the NordPass application, click Open.

Windows

1. Download the NordPass setup file. Or visit the NordPass website, scroll down to the Apps section, and select Windows.
2. Once your NordPass setup file has finished downloading, please launch it.
3. Wait for the installation process to finish.

If you have signed up successfully but have not received any email with your login credentials, follow these steps:

• Wait for up to 5 minutes after the signup for your email to arrive.
• Check your junk, spam, promotions, and other sections of your email account. Activation emails are sent to many users so they might be flagged for spam or similar.

Select your operating system from the list of links below:

• iOS
• Android
• Windows
• macOS
• Linux

Please contact NordPass customer support at https://support.nordpass.com/hc/en-us