How to get a refund and how to access invoices online

Send an email to GBSCanada@equifax.com requesting the Refund/Credit.

To receive a copy of your invoice, please visit our iReceivables invoice portal.

To pay via credit card or bank account, please visit https://ebsiportal.equifax.com.

Your customer number is available on your invoice at the top right corner of the first page. If you do not have an invoice available for reference, please call Global Business Services (GBS) at 1-877-227-8800 or send an email to GBSCanada@equifax.com. Please note that if you are part of a Large National Brokerage (Mortgage Alliance, Mortgage Intelligence, Multi-prets, Invis, Verico, Mortgage Architects, Mortgage Centers MCC, Real Mortgage Associates, BrokerOnce, TMG, Axiom. Centum and all BOSS Accounts), you need to contact your internal admin support team.

Equifax Global Business Services (GBS)

General support hours are 8 a.m. to 8 p.m., Monday to Friday (Eastern Time).

You can contact Equifax at one of the following phone numbers:

English: 1-866-828-5961
French: 1-877-323-2598

For questions about how to register and use iReceivables, please visit our iReceivables support page.

You can contact Account Receivables Canada via phone at 1-800-561-6790.

Please contact the Global Business Services (GBS) team via phone at 1-877-227-8800 or via email at GBSCanada@equifax.com.

Please contact us via phone at 855-233-9226, via email at canadasalesinquiry@equifax.com or fill out the contact us form.

How to Complete the Onboarding Process

During the onboarding process your request will to go through several internal departments and revisions. If all the documentation is approved, the request should be processed in around two weeks, however this SLA could vary depending on each case.

Please find a high-level overview of the steps associated with the onboarding process.

  1. Documentation: Must provide proof that the business is registered with the government. Provide a copy of your most recent business license, Articles Incorporation or Certificate of Registration.
  2. Complete the “General Services Agreement form packages.”
  3. Onsite Inspection: Complete the virtual onsite inspection. Credentials: Once approved the case goes to the “Provisioning” team and a member number and a security code is issued.
  4. Access: Your company will be provided with the accessess and credentials.

It will take approximately 1 to 2 weeks after submitting all the documentation.

Onsite inspections are necessary to confirm that the business location has all security requirements to keep our information secure. This is required in order to complete the onboarding process according to Equifax policy.

For new and existing customers please follow the email instructions sent by one of our agents who will provide more details on how to successfully complete this process.
Your Sales Representative will contact the business and provide the link to coordinate the onsite inspection. Please remember to check the spam folder in your inbox for the email.

Additional Resources

The following guide contains the details to easily understand a Business Credit Report:

The Equifax Business Credit Reports data sources include banks, credit unions, auto finance companies, industry credit groups, collection agencies, corporate registration and liens databases, courts, the Office of the Superintendent of Bankruptcy, and other lenders. These reports are then used to generate business credit scores. Our Credit Delinquency Score ranges from 100 to 600. The higher the score, the lower the risk.

For more information, please refer to the Business Credit Report page.

Please contact us via phone at 8552- 339226, via email at canadasalesinquiry@equifax.com or fill out the contact us form.

These forms help to keep a record of any changes to the profile and who requested the changes. To update your company address and contact information, please go to https://www.equifax.ca/credit/Signon.asp and fill out the Company Profile Update form located in the Documentation section, or you can contact us at 1.877.227.8800

How to cancel or reactivate an account

Please complete the cancellation Credit Services form. To request the form, call the Global Business Services (GBS) Call Centre at 1-877-227-8800 or send an email to GBSCanada@equifax.com requesting the cancellation form. Please note that as per contract, your company is responsible for any outstanding invoices for the next 60 days and any additional obligations listed therein.

If the account was cancelled less than 30 days ago, you can request to reinstate the account by sending an email to GBSCanada@equifax.com.

If the account was cancelled more than 30 days ago, you will also need to complete the onboarding process as a new customer.